Friday, May 30, 2008
Standards to improve performance
As part of ABG's Quality Assurance initiative, I'm working with Mary Ann to develop standards for the Key Quality Indicators that have been developed for project work. Basically, they're like Standard Operating Procedures (our friends, the SOPs) that help guide people through every step of the project process. They cover pre-work, design, development, delivery and post-work. Right now I'm working on the development portion of the standards. Mary Ann sugeested a great idea when we were reviewing the first one: bringing this up during the Writers meetings. Since we have moved a majority of our activities online, I thought I would bring it here. I have created a Wiki for us to use to review. You can view the template here. You may view the page without registering, but to make edits or add comments you will need to register. Let me know if you have any questions! I will figure out a way to post individual standards in a more secure format. Thanks for your thoughts & feedback. Have a great weekend!
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